Return and Refund Policy

We accept returns only under the following conditions:

- Item arrives damaged, defective, or broken

- Return request is submitted within 10 calendar days of delivery

We do not accept returns for:

- Change of mind or unmet expectations (including color, size, finish, or style variations)

- Delivery delays due to customs clearance, port congestion, or other force majeure events

- Items used, assembled, or altered after delivery

- Custom-made, special order, clearance, or sale items

How to request a return:

- Inspect your order immediately upon delivery

- Email info@alohasofa.com within 10 calendar days of delivery

- Include:

Your order number

Clear photographs of the damage and packaging

- We will review your claim and provide return instructions

Condition of returned items:

- Must be unused

- Must be in original packaging with all parts, hardware, and accessories included

Refund process:

- Refunds are issued to the original payment method

- Processing time: within 10 business days after the returned item is received and inspected